Built For The Day-To-Day, Not The Demo.
Tickets, agents, SLA, and a portal for your customers. Headoni includes the parts that actually run a support team.
One Inbox, Many Departments
Every department gets its own SMTP and IMAP. Inbound mail becomes tickets. Agent replies go out under the right address.
Tickets That Match Your Work
Custom fields per ticket type. Statuses you rename, with neon accents in a dark workspace. Priorities the SLA actually respects.
Actions, Not Macros
Build a chain of blocks once. Run it on a ticket or fifty. Set status, send a reply, move department, tag, snooze. The agent clicks once.
SLA With Business Hours
First response, resolution, paused on awaiting reply. Breach alerts hit the agent who owns the ticket and the admins who need to know.
Custom Domains, White-Label
Point support.yourcompany.com at us. Add a TXT record, click verify, get a TLS cert. Your portal, your accent color, your logo.
A Workspace Agents Like
Live updates. Inline edits on the info pane. A composer with a slash menu for canned replies. A timer that pauses when you walk away.
Customers And Orgs
Group end-users by company. Auto-link new emails by domain. Promote an org admin and they see what their staff filed.
Audit You Can Actually Read
A ticket timeline that records every change. A separate admin audit for settings. A separate auth log for sign-ins. Three tables, three jobs.